There are several factors to consider when preparing yourself and your company to approach the largest clients you’ll ever work with. Today, we’re going to start with a brief look at the three paths every business faces and show you which one leads to success. Then, we’ll discuss the mindset required to attract the… Continue reading Are You On The Right Path?
The Rule of 1% is simply defined as improving your customer service by one percent at a time. Before you can do this, you must have your consistency perfected, or it will never work. While this one percent may seem small, approaching the vision for your company with baby steps will result in a significant… Continue reading Are You Growing By 1%?
In the last post, we talked about how to figure out what your customers want from a positive shopping experience. Today, we’ll discuss the concept of Deliver +1 and how this idea can elevate your customer service to the next level. I’ve decided to split up this post, so the next one will cover the… Continue reading Deliver + 1
In the last post, we discussed the first secret to building a solid customer service plan and explored how to determine your vision. Today, we’ll discuss the second secret to turning your satisfied customers into raving fans: understanding what your customers want. Identifying who your customers are allows you to better tailor your services… Continue reading Another Secret Revealed
Customer service is a hot topic and can make or break your business. Consumers have little patience for poor customer service and quickly grow weary of waiting in long lines, attempting to reach a live person on the phone, undergoing an interrogation to return an item, or trying to communicate through a language barrier. … Continue reading Shhh… I Have a Secret